9 Best Help Desk Software Platforms in 2023 [Ultimate Guide]

Help desk software is a software that is used by the customer support team to provide assistance to customers.

This software enables companies to provide their customers with efficient and timely assistance.

In this article, we will discuss the best help desk software available in the market today.

We will also discuss their features, pros, and cons.

 

 

Best Help Desk Software – Introduction 

There are many different types of help desk software available in the market today.

They all have different features and benefits that make them unique from one another.

Let’s take a look at some of the most popular features available in these software applications:

Customer Support

This feature allows you to offer prompt customer service by providing assistance through various channels such as email, phone or chat support.

You can also manage your customer requests through this feature by assigning tickets to specific agents or teams based on their skill set and availability.

This feature also allows you to track all your customer interactions with ease by recording details about each interaction such as date and time, duration, resolution status etc, so that you can measure performance levels over time as well as identify areas where improvement is needed so that your team can deliver better results for your clients.

What is the Best Help Desk Software?    

 The best help desk software is the one that best meets your business needs. There are many different types of help desk software available today, and they each offer different features and functions. If you want to find the right one for your company, then you need to do some research first.

The first thing that you should do is make a list of all of the features that you want your help desk solution to have. You can also make a list of features that you don’t want included in the software.

Once you’ve done this, then it will be much easier for you to find a solution that will suit your needs perfectly.

Once you’ve made your list, then look at each of the solutions on it and see which ones provide those features. In addition to this, compare each solution’s price so that you can see what kind of deal each one offers in terms of value for money.

You should also take into account any other factors such as customer support and training when choosing between different options as well because these things are important too!

1. Freshdesk

 Freshdesk is a customer service software that helps you deal with all your customer support needs. You can use Freshdesk to streamline communication with customers, manage your tickets and automate workflows.

Freshdesk makes it easy to create personalized email templates in just a few clicks. You can also import data from Salesforce, Zendesk and Basecamp, or connect Freshdesk with your existing CRM and other tools.

Freshdesk is an intuitive customer support solution that lets you track conversations and handle tickets in one place. Its mobile apps allow you to stay on top of customer inquiries no matter where you are.

Freshdesk offers three pricing plans: Starter ($9/month), Pro ($24/month) and Enterprise (price on request).

Features

1. Support Ticketing System
2. Support Desk Software
3. Customer Relationship Management (CRM)
4. Help Desk Software

Pros      

1.Easy to Use

2.Simple Interface

3.Multiple Channels Support

4.Mobile Optimization

2. ZenDesk Support

 ZenDesk is the easiest way to manage your help desk. With ZenDesk, you can create a branded support site, provide support to internal customers, and even accept payments.

ZenDesk makes it easy to provide superior customer service by allowing you to create an online help center that is integrated with your website. You can post FAQs, create knowledge base articles, and track customer issues in one place – all while providing a streamlined experience for your users.

ZenDesk provides a number of additional tools that can help you manage your support center:

• Help Desk Software – A simple ticketing system where users can submit tickets, assign them to agents, and view status updates on their progress.
• Knowledge Base Software – A library of articles that lets you provide answers to common questions before they come up in tickets.
• Email Support Software – Allows you to respond to customer emails directly from within ZenDesk without leaving the application or sending multiple copies of the same response back and forth between agents.

Features

1. Help Desk Software
2. Knowledge Base Management System
3. Email Integration
4. Live Chat Integration

Pros      

• Email integrations
• Email notifications, automated responses, and more
• Live chat widgets
• Place live chat widgets on your website to increase conversion rates and sales
• External integrations Integrate with third party systems like Salesforce.com and Zendesk.

3. HubSpot

 HubSpot is a marketing automation platform that helps you attract, convert and close customers.

HubSpot’s all-in-one solution includes tools for inbound marketing, social media, sales CRM, web analytics and more. The platform provides automated workflows, lead scoring, personalized email sequences and many other features to help you build relationships with your leads.

HubSpot integrates with over 1,000 different apps so you can use data from any source to make smarter business decisions.

The HubSpot Sales Hub is a CRM that brings together all of your sales leads in one place no matter where they came from or how they were generated. With the Sales Hub, you can track your leads’ activities across multiple touch points and nurture them through each stage in the sales cycle until they are ready to buy from you.

Features

– Content management system (CMS)

– Website builder and hosting

– Email marketing software

– Lead capture tools

Pros      

• Easy to use interface
• One product for the entire business – no need to purchase separate tools for sales and marketing
• Marketing automation including personalization, lead scoring and autoresponders
• Sales automation including email drip campaigns, personalized email automations and lead scoring
• CRM integration with Salesforce, Marketo, Infusionsoft and others
• Social media management tools including Facebook ads management (Facebook ads only available in HubSpot Enterprise)

4. Comm100

 Comm100 is a powerful marketing automation software that helps you get more leads and customers.

Comm100 is the world’s first AI-based CRM, which takes your lead data and turns it into sales-ready leads.

The Comm100 AI platform is designed to make lead generation easier than ever before. With no coding or IT skills required, anyone can create a personalized website that automatically collects visitor information and sends it directly to sales for follow-up.

You can also use the platform to create an email broadcast list so you can send targeted messages to any group of people on autopilot.

With Comm100, you’ll be able to:

• Create custom landing pages with unique forms for each industry or niche
• Automatically collect leads from your site visitors for free!
• Send highly targeted emails and text messages to specific groups of people on autopilot
• Send automated follow-up emails after someone fills out a form on your site

Features

1. Text and voice chat.
2. Customer surveys.
3. Live chat support for website visitors.
4. Customer service tracking and analytics reports.
5. Integration with Salesforce, Zendesk, Skype and more.
6. Handling customer complaints on Twitter, Facebook and other social media platforms.

Pros      

• Call Recordings – Record incoming and outgoing calls in your Comm100 account.
• Call Analytics – See detailed information on your calls, including duration, caller country, and more.
• Automated Call Scheduling – Schedule calls to be made when it’s most convenient for you or your customers.

5. JitBit

 

6. HelpDesk

Helpdesk Software

Help desk software makes it easy to provide top-notch customer service by letting you answer calls, emails and chats from your computer or mobile device.

Instant Messaging (IM)

Our instant messaging feature enables support agents to communicate with customers quickly and easily whether they’re at their desk or on the go. Plus, IMs are automatically logged in your help desk software so you can keep track of all your conversations.

Features

1. HelpDesk Support Planner
2. An easy-to-use tool for estimating the time it will take to resolve issues.
3. Email / Phone Call integration
4. Live chat, SMS and email alerts when a new ticket is opened or an existing ticket is updated.
5. Ticket Management System
6. Create tickets, assign them to agents and track their progress in real-time. 

Pros      

HelpDeskPros Support Services include:

• Help Desk Consultation – They will consult with you on how to best implement our product within your organization.
• Installation and Configuration – They will setup your installation to suit your needs and perform any necessary configuration changes.

7. Acquire

 

8. HappyFox

 HappyFox is a hosted service that allows you to monitor, manage and maintain your team’s work and communication from any device.

Features:

Email Client

Use the email client to send emails to your team members. The client allows you to create new messages or reply to existing ones, attach files or links, add recipients, schedule messages, track read-status and more. You can also assign messages to specific users if they are not active.

Chat Client

Chat with your team members and discuss issues in real time. The chat client allows you to create new chat rooms or join existing ones; invite participants; set roles for each user; export chat history into a CSV file; get notifications when someone is typing or has something important to say; mute participants who are not being productive etc.

Features

1. Manage your time with simple timesheets
2. Track your daily activities with detailed reports
3. Schedule tasks and manage projects easily
4. Create estimates and proposals for customers
5. Send invoices in PDF format directly from within the application

Pros      

• Easy to use – The interface is simple, clean and intuitive.
• Affordable – The software is free to use and available at no charge. It also offers a premium option at an affordable price.
• Reliable – The service has been in operation since 2009, so it’s proven its reliability over time.

9. SolarWinds Service Desk

 SolarWinds Service Desk is a powerful software solution that automates the help desk process. The software features a rich set of tools, including service catalogues, knowledge base articles, and a ticketing system.

SolarWinds Service Desk also allows users to easily create and manage service requests, including requests for additional information.

SolarWinds Service Desk comes in three editions: Standard, Professional and Enterprise. The Standard edition includes all of the core functionality of the product, while the Professional edition includes enhanced reporting capabilities and advanced ticket management features.

The Enterprise edition is designed for larger organizations with complex needs; it includes all of the functionality from both standard and professional editions plus additional tools for collaboration, asset management and more.

 SolarWinds Service Desk is an IT service management platform that delivers a single view of the customer, unified process and complete automation.

Features

1. Help Desk: Get fast answers with a quick search or by asking the community.
2. Knowledge Base: Create, organize and share knowledge for faster resolution of issues.
3. Incident Management: Respond to alerts in real time with automated routing and notification capabilities.
4. Risk Management: Identify risks before they occur through proactive monitoring of systems, applications and devices.

Pros      

With Service Desk Pro, you can:

• Manage incidents, change requests, and service requests with a single tool
• Provide self-service for customers, partners, and employees
• Quickly resolve incidents with automated workflows
• Gather real-time information about your IT environment

Features When Choosing Help Desk Software for Customer Support

 Customer service is a vital part of any business. It can make or break your reputation, and it can help you keep your customers happy and coming back for more. The best way to provide good customer service is through the use of help desk software.

Help desk software allows you to track all customer requests, from simple questions about your products to complex technical issues that require in-depth troubleshooting. This software also allows you to manage all of your support staff’s time, as well as offer real-time reports on any issues that arise with customers or employees.

Here are some features to look for when choosing help desk software:

Manage Multiple Support Channels

Most modern businesses offer more than one way for their customers to contact them for assistance. Some may call, others might send an email or chat via instant messenger service like Skype or Facebook Messenger.

Others will even use social media platforms like Twitter or Facebook. The best help desk software will allow you to create different queues for each type of communication channel so that each agent can work on only those types of requests they’re best suited for (e.g., certain agents might be better at handling phone calls while others are better at handling emails).

Best Help Desk Software – Frequently Asked Questions

 What is the best help desk software?

Help Desk Software is a tool that allows you to answer the questions of your customers and to take care of their problems.

Can I use Help Desk Software without having a website?

Yes, Help Desk Software can be used for any business, big or small. You don’t need a website to use Help Desk Software, but if you want to manage your online presence as well, then you should consider using an online marketing platform like HubSpot.

How can I make sure my employees use the help desk software?

Make sure they know how important it is for them to use it properly. Make sure they have access to it while they are on the job so they don’t have any excuses not to use it when it matters most.

Why should I choose a hosted solution over on-premise software?

Hosted solutions offer better security and more flexibility than on-premise solutions since there are no hardware or server costs involved in running them.

They also allow anyone who has access to your network (whether from the office or remotely) to access customer data through one interface which means less training is required for support staff and fewer problems caused by miscommunication between different teams in different locations.

Best Help Desk Software – Wrapping Up           

The help desk software is the best-used software for customer service, support, and communication.

It helps you to manage all your customer interaction efficiently. You can use it to manage a single customer or a million customers.

It’s time to wrap up this article on the best help desk software. We have covered all the important aspects of help desk software in our list.

So, whether you are looking for a free or paid one, our list will help you find the best one for your business needs.

If you want to know more about any of these products, then feel free to contact us.

We will be happy to answer any questions that you may have about them and their features.