Knowledge management software is a way for companies to store and access information.

It is a type of software that allows organizations to manage their internal knowledge assets.

It can also be used as a tool for collaboration, with teams able to share information and work together on projects.


Best Knowledge Management Software

What Are Knowledge Management Software

Knowledge Management (KM) is the ability to manage knowledge throughout a business. KM helps organizations create value by using their knowledge, skills and experience to solve complex problems.

Best KM Software Introduction

A KM solution is a collection of software applications and information systems that allow an organization to capture, analyze, share and apply its knowledge assets.
This can include anything from simple project management software to enterprise-wide collaboration tools.
These solutions are often integrated with other business processes such as customer relationship management (CRM) and sales force automation (SFA).

There are many different types of KM solutions available today. Some can be used by individual employees or departments within the organization while others are meant for large groups like businesses or government agencies.
Some solutions are free while others require a monthly subscription fee or annual contract fee depending on the type of program you’re looking for.



What is the Best Knowledge Management Software?

These tools can be used in many different industries, but they are especially beneficial for those in the education industry, where there may be multiple teachers using the same content or lessons.

There are several different types of knowledge management software available on the market today, including:

Document Management Software

This type of software allows users to create documents, organize them by category and then share them with others electronically through email or other methods.

Web Conferencing Software

Web conferencing is a type of online meeting where more than one person can participate at once.

It’s often used by businesses because it allows employees to save time by not having to travel back and forth between offices when there are important decisions that need to be made or projects that need coordination between teams.

Web conferencing allows multiple people in different locations to come together virtually so they can communicate better and make faster decisions when working together on tasks like creating presentations or brainstorming.

1. Freshdesk

 Freshdesk is an all-in-one help desk software that helps you manage customer support and improve your customer engagement. It’s the perfect tool to streamline your support process, delight customers and create happier teams.

Key Features

  1. One place to manage your customer support – Freshdesk helps you consolidate all your customer interactions into a single platform so you can handle them all in one place.
  2. Get full visibility into all conversations – Freshdesk provides real-time updates on tickets, conversations, and activity in your help desk. You can also analyze data for better insights about the performance of the individual agents or teams.
  3. Automate repetitive tasks using workflows – Freshdesk makes it easy for agents to perform repetitive tasks by creating workflows from scratch or importing them from a third-party tool like Zapier or IFTTT.
  4. Train agents with knowledge base articles – Knowledge base articles are stored in the Freshdesk knowledge base app which is accessible by all agents at any time via the web app or mobile apps (Android/iOS).

Key Features

  1. Customer Support
  2. Help Desk Software
  3. Knowledge Base Management System
  4. Social Media Integration




2. Zoho Desk

 Zoho Desk is a cloud-based customer service software that helps you stay on top of your customers, sales and support. The software is available as a SaaS or on-premises solution.

Zoho Desk offers an intuitive drag-and-drop interface for managing your customer communications, whether it’s through email, live chat or phone calls. It also lets you create custom workflows for different types of interactions with your customers, such as new user onboarding and contract renewal reminders.

The Zoho Desk app integrates with most popular CRMs to help you track the progress of your customer interactions in one place. Zoho Desk also integrates with Zoho CRM for a more comprehensive view of your customers’ activities across both platforms.

Key Features

  1. Support Team Management – Manage multiple teams with ease. Add agents, set up their profiles and assign them tasks based on their skills and availability. You can also assign tickets to specific agents or let them pick their own tickets from a list of open ones.
  2. Live Chat – Live chat lets customers connect with agents instantly without having to leave your website or app for any reason! It provides real-time interaction between customers and agents, increasing conversion rates by an average of 31%. This feature is available in Zoho Desk Basic edition only but we’re working on adding it to all editions very soon!
  3. Email Ticketing – Email ticketing lets customers send their queries through email instead of using live chat or phone calls which means no more waiting time while they wait for an agent to pick up the call or spend time answering emails!


 Zoho Desk pricing is based on the number of users you have and the number of apps you use. You can also choose from a range of support packages from Basic to Premium.

Zoho Desk Pricing Plans

There are three different plans for Zoho Desk: Basic, Standard and Premium.

  • The Basic plan is free and includes all the essential features, including mobile apps, web access, file sharing, reporting and more.
  • The Standard plan costs $10 per user per month and includes everything in the Basic plan as well as additional features such as custom branding and unlimited storage space.
  • The Premium plan costs $25 per user per month and includes everything in both the Basic and Standard plans plus additional features such as custom CRM integration and advanced reporting capabilities.

3. ZenDesk

ZenDesk is a customer service platform that helps businesses to manage their support process. It offers tools for managing conversations, tracking tickets and requests, communicating with customers and providing them with an overall better experience.

The software was founded in 2007 by David Cancel and Mike McDerment, who wanted to create an easier way for businesses to deal with customer support issues.

Features of ZenDesk:

Support Management: Manage all your support tickets from one central location. ZenDesk allows you to search through all of your tickets quickly and easily, so that you can find the information you need quickly. You can also add tags to each ticket so that it can be easily found when needed

Conversations: Keep track of all of your conversations with customers using this feature. You can see when they were last active on the site or when they last sent a message back to you regarding their problem or query.

Key Features

– Customer support management: ZenDesk allows you to manage your customer service requests. You can assign tickets to agents or departments, follow up on specific tickets and create reports that show how many tickets have been resolved over time.

– Knowledge Base: Knowledge base is a library of articles that you can use to answer the frequently asked questions from your customers. You can also add images, videos and other types of media files to make it easier for your customers to understand the problem they are facing.

– Ticketing system: ZenDesk has built-in ticketing system that lets users submit their issues through email or via web interface. This feature also allows users to track their tickets through an integrated dashboard and receive email notifications when their issues are resolved by support staffs.



ZenDesk is a powerful support ticketing system that helps businesses manage customer service requests. The software comes in three tiers, each with its own set of features and pricing.

  • The free plan offers basic features like email notifications and customer profiles. But if you want integrations, advanced search capabilities and other features, you’ll have to upgrade to one of the paid plans.
  • The Professional plan costs $29 per month for up to 5 users and includes all the features of the free plan as well as support for up to 1,000 customers per month. You can also add more users at this price point if needed.
  • The Enterprise plan costs $79 per month for up to 100 users and includes all the features of the Pro plan plus more robust reporting tools, priority phone support and access to a dedicated account manager who will work with you on strategy and implementation.
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4. HelpCrunch

 HelpCrunch is a platform for building and deploying helpdesk software. It can be used by companies of any size and industry, but it’s especially suited for small businesses that need a simple help desk system.

HelpCrunch provides free hosting for your help desk software, so you don’t have to worry about setting up your own server or maintaining it. It also offers paid plans with more features, custom branding, and 24/7 support.

The HelpCrunch interface is easy to use, so even if you’re not a developer or designer, you can still create a beautiful help desk website in just minutes.

Best for an all-in-one knowledge management solution platform

If you’re looking for a single solution to manage your company’s knowledge, this is the platform for you. It offers a wide range of features and functionality including:

Knowledge management – Capture, organize and share information from anywhere on any device. Easily publish content to your intranet or public website for easy access by employees across the globe.

Collaboration – Work together in real time with your team members on projects, documents and more. Document management – Collaborate on files in real time, share files with just a few clicks or automate tasks using custom workflows.

Analytics – Get quick access to reports that let you measure KPIs like content engagement, knowledge creation and more.

Key Features

  1. Easy to use for the end user

HelpCrunch is easy to use and understand, even for non-technical users. Your customers will be able to find what they’re looking for without having to spend time learning how your help desk works.

  1. Fully customizable

HelpCrunch is fully customizable and can be integrated with any web application or software as a service (SaaS). This means that you can make it fit your business needs exactly. You can also change the look of your website by choosing from our predefined themes or creating your own.

  1. Mobile friendly

HelpCrunch is mobile friendly and works on all devices including tablets and phones. It’s easy to access HelpCrunch from anywhere at any time!


HelpCrunch offers two pricing plans:

Basic Plan – $9/month (Billed annually)

The Basic Plan includes all of the features in our HelpCrunch platform. This plan is great for small businesses and individuals who are looking to get organized and save time with their customer service. The Basic Plan is available on both Android and iOS devices.

Premium Plan – $24/month (Billed annually)

The Premium Plan includes all of the features in our HelpCrunch platform as well as a special feature called “Call Recording.” This plan is great for large organizations or businesses that need to manage multiple teams or have a high volume of calls.

5. Intercom


Key Features

  1. Customer Communication: With Intercom In-app Messages, you can send personalized messages to individual users and groups of users based on their behavior in the app.
  2. These messages can be triggered by specific events within the app, such as when a user has viewed a certain page or has logged into the app for the first time in several days.
  3. Lead Generation & Sales: Intercom Leads helps you turn visitors into leads with interactive forms that help guide users through their purchase journey. Leads can be created from any page in an app without having to redirect them out of it.
  4. User Engagement & Retention: Intercom Conversations is a real-time chat feature that lets businesses monitor customer conversations at every stage of the buyer lifecycle. Conversations allows businesses to connect with customers via email or in-app messaging by engaging them


 Intercom is a tool for businesses to communicate with their customers. Intercom pricing is based on the number of users and the number of messages sent through Intercom each month.

There are three tiers:

  • Free – for up to two users and 100,000 monthly messages sent. This tier includes unlimited support from Intercom’s in-app help center, as well as access to all features except conversations (chat).
  • Basic – for up to 10 users and 500,000 monthly messages sent. 
  • Pro – for up to 100 users and 5 million monthly messages sent. 

6. Helpjuice

 Helpjuice is an online platform that connects you to the best local service providers. 

Key Features

  1. 24/7 Live Chat

We are available to chat with you 24 hours a day and 7 days a week. We can chat on your website, Facebook page, or via email.

  1. Professional Support

Our support team is comprised of trained professionals who are experts in their field. They have years of experience supporting websites and can help you get the most out of your site.

  1. Website Optimization

We optimize your website so it loads faster and has fewer errors, leading to better conversion rates and higher search engine rankings.

  1. A/B Testing

We run A/B tests on all pages that we optimize in order to determine what works best for your audience and what doesn’t work at all (or performs poorly). This allows us to offer you the absolute best content possible while also boosting engagement, conversions and revenue!


Your monthly subscription fee is based on the number of users you have. You pay for the first 10 users at $10 per user per month and then get 1 free user for every 10 paid users you have. e.g. if you have 20 paid users, you get 2 free users. If you have 40 paid users, you get 4 free users, etc.

Please note that if any of your team members cancel their membership in Helpjuice, they will not be able to regain access to their account unless they are reactivated by an admin member who has a higher level of authority than the person who cancelled their account. Free Trial

They offer a 30-day free trial for all new customers so that they can experience our service before committing to a paid plan.

7. Confluence

 Confluence is a powerful collaboration platform that enables your teams to share ideas, manage projects, and evolve your business strategy. Confluence is a flexible tool that can be used for everything from content marketing to real-time communication, from project management to customer support.

It’s designed for users who are working together on shared information — whether it’s your technical documentation, marketing collateral or process documentation.

Confluence offers tools to make it easy for everyone in the organization to use the same information and work together more effectively.

Key Features

  1. Collaboration
  2. Content Management System (CMS)
  3. Enterprise wiki platform
  4. Knowledge base software


 Confluence pricing is based on the concept that value is in the eye of the beholder. And when you look at your product from customers’ perspective, you realize that they don’t care about features or functions; they care about outcomes.

When you know what customers truly want and how much they’re willing to pay for it, you can price your product accordingly. Confluence Pricing is a pricing strategy that uses customer values to determine a price point for your product or service.

This means that you will set your prices based on what value your customers place on what you offer them.

What is Knowledge Management Software?

 Knowledge management software is a tool used to store and organize data that can be accessed by different users. The data can be anything you want, but it’s typically used to store documents, images, videos and other files.

The goal of knowledge management software is to make it easier for employees to find the information they need when they need it. It also helps your company share information with clients and partners in an organized way.

Knowledge management software comes in several different flavors. Some systems are designed for enterprise-level companies, while others work well for small businesses or even individuals looking to organize their personal lives.

Here are some examples of what this software can do:

  • Help you organize your workday
  • Make sure you never lose track of important documents again
  • Keep track of customer service issues so that you have all the information needed on hand when talking to customers or clients
  • Make sure that everyone in your organization has access to important documents

Benefits Of Knowledge Management Software

 Knowledge management software provides a more effective way to manage knowledge, which is the most important asset of any organization. The software helps in organizing and storing information in an efficient manner, thus making it easily accessible.

This reduces the time taken for searching for information and facilitates better decision-making.

Benefits Of Knowledge Management Software Organization: The software helps in organizing all the documents, files and information related to your organization in an easy manner. It also enables you to create an online space where all the stakeholders can collaborate and share their ideas with each other.

Search: You can search for any document, file or record in a matter of seconds with this software tool. It comes with powerful search tools that let you perform searches based on keywords, date range or even location wherever they are stored.

Consistency: Knowledge management systems maintain consistency across different departments within an organization by providing them with access to relevant information at all times. This reduces the chances of duplication of efforts as well as ensures that all departments work towards achieving common goals.

Best Knowledge Management Software – FAQ

 What is knowledge management software?

Knowledge management software is a collection of programs that make it easier to store and share information. The most common use of knowledge management software is to help companies manage their employees’ knowledge.

For example, if an employee learns how to use a new piece of software, he or she can share that knowledge with other employees by uploading it into the system. This makes it easy for everyone in the company to access that information.

What is the best knowledge management software?

That depends on what you’re looking for. There are dozens of different types of knowledge management software available, including products aimed at specific industries like healthcare or law firms. Some products are simple databases while others have more complex features like analytics tools and collaboration tools.

As with any other product, you should take the time to research each one before deciding which one is right for your company.

What is the top knowledge management software?

The best knowledge management software is the one that suits your needs. It’s important to choose a system that will allow you to easily manage your team’s knowledge and make it easy for them to share their expertise.

The top knowledge management software platforms include:

– IBM Watson Analytics. Whether you have data in Excel or in an enterprise system like SAP, Watson Analytics can help you turn data into insights and knowledge. This self-service tool allows users to visualize data and build models without having to write code.

– Salesforce Einstein AI Platform. Salesforce Einstein brings together machine learning, artificial intelligence (AI), natural language processing (NLP), and deep learning capabilities into a single platform that can be used by sales and marketing teams alike. The Salesforce Team Data Platform also offers advanced analytics features for improving sales performance and customer engagement strategies.

– Microsoft Power BI Premium Edition. Power BI Premium Edition lets organizations create reports and dashboards using Excel spreadsheets or Power BI Desktop, which comes with prebuilt connectors to Microsoft Office 365 services such as Dynamics 365 or SharePoint Online or OneDrive for Business. 

What are the most important KM software capabilities?

 The most important capabilities of a KM software solution are the ones that help you meet your business goals. These can be different for each organization, but here are some of the capabilities that I find most valuable:

  1.  The ability to train end users on the system and how to use it effectively.
  2. The ability to create content (such as documents, videos, blog posts, etc.) in an easy way.
  3. The ability to store and organize all of your content in one place so that it’s easy to find later on.
  4. The ability to connect with other systems (like CRMs and ERPs) so that you don’t have redundant data entry or duplicate information across multiple systems.

How much does the top KM software cost?

 The top KM software costs between $200 and $1,000 per user per year, depending on the number of licenses purchased. If you’re looking for an enterprise-grade solution with a high level of customization, then you’ll probably pay more than if you’re looking for an entry-level product that covers basic needs.

KM software is an investment and cost should be considered when choosing a solution. Some products offer a free trial period so you can test it out before committing to buy. Other products offer a 30-day money back guarantee, so if you decide that it’s not meeting your needs then there’s no risk in trying it out first.

What are the four types of knowledge management?

There are four types of knowledge management:

Knowledge Sharing – This type involves people communicating their ideas and information with each other so that they can come up with new insights and solutions to problems. Knowledge sharing can occur through face-to-face communication, written documents or electronic media such as email or instant messaging.

Knowledge Creation – This type involves creating new data that wasn’t previously available through research or experimentation. It may involve gathering information from a variety of sources and synthesizing it into something new that addresses an issue or problem at hand.

Knowledge Transfer – This type involves transferring existing data from one source to another so that it’s easily accessible for others who need it for their own work or projects. 

Is Knowledge Management Software still relevant?

 Knowledge Management Software is still relevant in today’s market. In the past, companies would put their knowledge into a repository and then forget about it.

If any questions came up about that knowledge, they would have to go back and find it themselves.

With the emergence of Knowledge Management Software, companies can now track the “life cycle” of their knowledge from creation to update, to retirement and deletion. This enables employees to find the information they need more easily, whether that’s through search or by using a smart search engine like Watson Assistant.

The other benefit of using Knowledge Management Software is that it enables companies to make better decisions. By tracking every change made to your company’s knowledge base, you can see what works and what doesn’t work and then iterate accordingly.

For example, if one particular software update seems to cause problems with performance or usability, then you could roll back that update and try something else instead.

How is Knowledge Management different from Knowledge Sharing?

 Knowledge management is the process of identifying, capturing, and applying what is known and needed to achieve a desired goal. Knowledge management is applied in all areas of business, government, education and other organizations.

Knowledge sharing is one part of knowledge management. It’s a way to share knowledge that already exists.

The information shared may be factual or it may be a skill or technique that you have learned from experience. In either case, the goal is to help others learn something new.

Knowledge sharing can include:

  • Teaching someone how to do something by explaining it in person or by using handouts (for example, showing someone how to use a computer program)
  • Writing down what you know so other people can read it (for example, writing down instructions for using a piece of equipment)
  • Sharing your expertise online through blogs or forums

What is a knowledge management program?

 Knowledge management is the process of identifying, organizing and using information to support decision making. Knowledge management programs are designed to help an organization capture, use and manage its intellectual assets effectively.

The goal of a knowledge management program is to create an environment where information can be easily shared and used throughout the organization. It’s important to note that knowledge management isn’t just about collecting information — it’s about facilitating the sharing and use of information in order to improve business processes and decision making.

Organizations that implement a successful knowledge management program will have access to more accurate data, which will result in better decisions. It’s also important for companies that want to keep up with their competitors; if they don’t have access to their own data or their competitors’ data, they won’t be able to make informed decisions about their products or services.

What does a knowledge management system do?

 The basic concept of a knowledge management system is to organize information in such a way that it can be easily retrieved and used by others. A knowledge management system can be used in many different ways, from document management systems to project management systems.

The first step in creating a knowledge management system is to determine your organizational needs. This will help you create the right documents, using the most efficient methods possible. Once you have determined what you need, you can begin looking for software that meets those needs.

In addition to organizing documents, many knowledge management systems include features such as tracking versions and changes made to documents (so you can go back to previous versions if needed), searching capabilities, and collaboration tools.

Best Knowledge Management Software – Wrap Up

Since the process of knowledge management is still developing and evolving, it’s hard to say which one of these software is the best.

However, there are certain features that make it easier for you to manage your data and your information effectively.

For example, some of these tools have built-in analytics that allow you to easily track the performance of your employees and their performance.

Also, they have built-in CRM and ERP capabilities that allow you to manage both internal and external clients at once.

This makes it easier for you to work with different teams in a more efficient way.