Live chat is one of the most effective ways to engage with your customers and help them get what they need.
It’s also a great way to build relationships – but only if you’re doing it right.
Live chat software can be a great tool for businesses, but it can also be a waste of time and money if you don’t know how to use it properly.
Here are some things to consider before you start using live chat software:
Best Live Chat Software
What Are Live Chat Software
Live Chat Software is a software that helps you to provide live chat support to your customers. Live Chat Software is a kind of software which helps you to monitor and control the work of your employees who are engaged in providing services to your customers.
Live Chat Software can be used by any business who wants to provide live chat support to their customers.
Live Chat Software is a kind of software that enables you to monitor and manage the work of your employees who are engaged in providing services to your customers.
Live Chat Software can be used by any business who wants to provide live chat support to their customers.
Best Live Chat Software – Introduction
First of all, how many people will be chatting with you?
If you have a small business and only have one or two employees manning the live chat, this is probably not the best thing for your business.
However, if you have a large team that can handle multiple chats at once, then live chat might work well for you!
Before setting up your live chat program, think about what your goals are for this program:
- Do you want people to book appointments online?
- Do you want people to find information on their own without having to call anyone?
- Do you want someone to fill out an online form while they are chatting with someone on screen?
These are important questions.
What is the Best Live Chat Software?
The best live chat software is the one that works for you, your business and your customers. There are a lot of choices out there, but we’ve narrowed it down to a few of our favorites.
Let’s take a look at some of the best live chat software options available today:
Chatfuel – Chatfuel is a free tool that allows you to create customized chatbots to provide customer support on Facebook Messenger. It also has a built-in analytics dashboard, so you can track user behavior and engagement rates.
Sparkling Live – Sparkling Live is an affordable and easy-to-use live chat app that integrates with multiple popular messaging apps including Facebook Messenger, WhatsApp, Skype and more.
You can set up multiple channels for different purposes, such as sales or customer support, and customize them with your own branding colors and logo.
Komfo Web Chat – Komfo Web Chat offers enterprise level features like in-app analytics reports, team collaboration tools and integration with third party apps like Zapier and Google Calendar. It works well across desktop browsers as well as mobile devices with its native iOS app available on iTunes App Store.
Zopim – Zopim
1. LiveAgent
LiveAgent is a live chat software that helps you connect with your website visitors in real time, providing them with immediate answers to their questions and increasing the time they spend on your website.
We have a proven track record of helping businesses get more customers, sales and leads using our live chat software. We have hundreds of customers from all over the world who are using LiveAgent to grow their businesses.
LiveAgent is used by more than 6 million people every month. It’s very easy to set up and use, so you can start communicating with your customers fast!
Features
LiveAgent is a complete, all-in-one live chat software for small and large businesses. It has everything you need to provide your customers with an outstanding online customer service experience.
LiveAgent Features:
Live chat software for desktop and mobile.
100% customizable chat widget – change colors and designs to match your website theme.
Smart auto-detect technology – detects device type and automatically redirects customers to the appropriate platform (desktop, tablet or mobile).
Social media integration – lets customers see their friends’ activity in real time on Facebook, Twitter and Google+.
Full screen popups – help drive more conversions by providing a better user experience.
Pros
LiveAgent is a live chat software that helps you create a live chat support for your website. The company was founded in 2006, and since then it has become one of the most popular live chat solutions.
LiveAgent Pros:
Easy to install and use
It works on all platforms and browsers
You can set up multiple agents to handle multiple chats at once
It comes with a wide range of features, including web visitor tracking, surveys, and multiple languages support
LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications.
2. Userlike
Userlike is a business-grade video communication platform for enterprises. It allows users to create professional, full-screen video call rooms to communicate with their customers and employees.
The platform was created by a team of developers based in Barcelona, Spain. The company has been recognized as one of the fastest growing startups in Europe.
In March 2018, Userlike was named one of the most promising startups by Forbes Spain and Telefónica Open Future Accelerator.
The company has raised $2 million in funding from investors including Seedrs, Digital Currency Group, Kibo Ventures and angel investor Pablo Cingolani.
Features
Userlike is a video tool that allows you to create, host and share videos from your computer or smartphone. It has a wide range of features, including:
Free video hosting
The free plan allows you to upload unlimited videos and store them forever. You can also connect your social media accounts to let other users know about your latest video.
Video editing tools
You can edit your videos with the built-in editor. Edit footage, add effects and overlays, then publish your final video online.
Live streaming
You can use Userlike’s live streaming feature to broadcast yourself live on YouTube or Facebook Live with just one click. This feature is not available on the free plan but it’s worth upgrading for!
Pros
There are a lot of things that make Userlike a great tool for live video streaming. Here are just some of them:
– Easy setup, no tech skills required
– Chat room for your audience
– Live mobile broadcasting
– High quality video and audio
– Simple privacy settings
Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
3. HubSpot Live Chat
HubSpot Live Chat is a powerful tool that helps you convert more visitors into leads.
HubSpot Live Chat is the easiest way to chat with visitors on your website. It’s free and easy to set up, and it works with HubSpot CRM for seamless integration.
HubSpot Live Chat integrates directly into HubSpot, so you can view all of your chat activity in one place.
You can also use it to automate workflows around common questions so even if no one’s talking, you can still be answering questions automatically!
HubSpot Live Chat is the most robust, scalable, and affordable live chat solution available today.
With support for phone and email integration and a powerful drag-and-drop interface, you can create a live chat experience that’s tailored to your unique business goals.
Find out more about all the features of HubSpot Live Chat!
Features
HubSpot Live Chat Features:
Built-in integrations with HubSpot CRM, HubSpot Sales and Marketing, Google Analytics, and more.
Chat history that’s stored in your HubSpot account (so you can see it after the chat ends).
Saved Replies Quickly respond to common questions with pre-set messages.
Customers can request service by emailing you directly from chat or by clicking a link in your chat window.
Full visitor information displayed in the chat box, including location, browser, and device type.
Advanced reporting on chats track visitor engagement with your live chat tool!
Pros
There are a lot of reasons why you should use HubSpot Live Chat for your business.
It’s easy to set up, and you don’t need any technical knowledge to get started.
You can send messages from your website without having to install anything on your website.
It will increase conversions and sales by answering customer questions before they even ask them.
The best thing about the HubSpot Live Chat is that it’s free!
All products and plans. Create a chatflow with live chat to connect visitors directly with members of your team. The live chat will appear as a widget on your website pages that visitors can click to start a real-time conversation with someone on your team.
4. Drift
Drift is a leading design and marketing agency. We help brands tell their stories, by making their customers happy.
We’re not just a design and marketing agency. We’re also a technology company that’s been around since 2006.
We’re passionate about building amazing products, and we believe in the power of design to change the world.
Our mission is to help our clients build long-lasting relationships with their customers by making them happy.
We’ve worked with some of the biggest brands in the world, including Coca-Cola, HBO, Facebook, Visa, GE, Dropbox and more.
Features
Drift Features
Drift is a communications app that’s designed to help you stay in touch with your friends, family and coworkers. Whether you’re on your phone or computer, Drift makes it easy to quickly send photos, videos and text messages.
Drift comes with all the features you need for messaging:
Chat – Text chat with one person or a group of people. You can also share photos, videos and voice messages from within the app.
Voice & Video Calls – Make calls with or without video using our high quality audio/video calls.
Group Chats – Create groups for up to 100 people to chat together around a common topic or interest.
Pros
Drift is a lifestyle brand that offers the best in motorsports and automotive products.
We are inspired by the world of drifting, which is why we strive to provide our customers with the ultimate product line.
Our company was founded in 2010 by a group of motorsports enthusiasts who were looking for new ways to express their passion for cars.
From our humble start as a small handful of people working out of our garages, we have grown into a global team of over 50 dedicated employees who are passionate about what they do.
Our mission at Drift Pro is simple: provide the best possible experience for our customers through quality products and outstanding customer service
Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey.
5. Comm100
Comm100 is an all-in-one marketing automation software that helps you increase your sales, reach more customers, and improve your marketing results. It boasts of a complete set of tools that help you manage your entire marketing funnel from lead generation to conversion.
Comm100 offers a comprehensive suite of tools that can be used together or separately to meet the needs of any business, from startups to enterprise level organizations. The tools include:
Email Marketing
Social Media Management
Lead Generation
Website Traffic Analysis
Features
Comm100 Features
Comm100 is a cloud-based telephone call center software that helps businesses to improve customer experience and increase sales.
Comm100 is an all-in-one call center solution that combines CRM, live chat, eCommerce, live call recording, call routing and much more into one platform.
It offers many features for managing and improving your customer service. Here are some of the most important features:
1) Real-time reporting
2) Live call recording
3) Outbound calling features
4) Call center analytics & reports
Pros
Comm100 is a customer service software suite that allows you to track and manage your customer support, sales and marketing teams.
Comm100 Pros
The pros of Comm100 include:
It enhances your business processes by automating repetitive tasks and providing real-time insights into your customers’ behavior.
You can easily manage multiple clients in one place using the software’s dashboard, which provides an overview of all your customers’ interactions with you.
You can create custom dashboards for each client and track their interactions with you through detailed reports.
You can use the “My Calls” feature to record calls with your customers or prospects so that you can refer back to them later on.
Chatbot that automates your live chat. Audio & Video Chat. Fully customizable chat buttons and windows. Insightful performance reports & analysis. Rule-based chat routing and allocation.
6. Intercom
Intercom is a customer communication platform that helps companies communicate with customers like they’re human.
Intercom is the application layer in a company, above the product and below the marketing department.
Intercom makes it easy for companies to talk to their customers, and gives them tools to send targeted messages that convert.
Intercom lets you talk directly to your customers using real-time messaging, surveys and automated phone calls, so you can talk about what matters most to them: their problems, their struggles and how you can help them solve them.
Companies use Intercom to solve two big problems – getting better at talking to customers and making sure every single customer gets fast answers from a real person when they need them most.
Features
Intercom is the leading customer communication platform for businesses and teams.
Intercom Features:
Customer Messaging
Chat with customers on your website, in-app, or via email. Intercom provides fast, actionable feedback and customer intelligence.
Live Chat
Talk to your customers in real time using our live chat feature. You can also use Intercom’s in-app live chat widget to connect with your users in their apps.
Email Analytics & Automation
Track and optimize email performance with powerful analytics and automation tools. Use email automation to send targeted emails based on user behavior or events, like abandoned carts or webinar signups.
Pros
Intercom is a great tool for small businesses to use. It makes it easy to communicate with customers and keep track of what they’re doing on your site.
Intercom is a great tool for small businesses to use. It makes it easy to communicate with customers and keep track of what they’re doing on your site.
In addition, Intercom allows you to do A/B testing on your website and see which version of the page is working best for your visitors.
It’s also free for up to 2,000 monthly active users (MAUs) or 100,000 inbound messages per month (there are other pricing plans available).
Intercom is a Customer Communications Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.
7. Chatfuel
Chatfuel is an all-in-one chatbot building platform that allows businesses to create and publish chatbots for Facebook Messenger, Slack, Twitter, SMS and more.
Chatfuel is a great tool for companies that want to build basic chatbots quickly to test the waters before investing in more robust tools like Chatfuel or API.ai or conversation logic platforms like Aivo or Botpress.
Chatfuel is a great tool for companies that want to build basic chatbots quickly to test the waters before investing in more robust tools like Chatfuel or API.ai or conversation logic platforms like Aivo or Botpress.
Chatfuel is a chatbot builder that enables you to build chatbots for Facebook Messenger, WhatsApp, Telegram, Kik and many other platforms.
The bot will be able to answer your questions and also do some useful things like scheduling appointments or order food delivery.
You can use Chatfuel for free if you have less than 1,000 subscribers per month. If you have more than 1,000 subscribers per month, the bot will be available for $1/month.
Features
Chatfuel is a Facebook Chatbot Building Platform that allows you to create and manage chatbots for Messenger, Slack, WeChat and more.
Features:
Easy to use interface
Integrations with Facebook Messenger, Slack, Telegram
Built-in analytics and A/B testing tools
Pros
Chatfuel Pros
It’s Free to Use
Chatfuel is free to use for everyone, but you may want to upgrade for more features.
It’s Easy to Use.
Chatfuel was designed to be used by people without a technical background so that anyone can create an engagement campaign with little effort.
It Has Many Features That Help You Engage Your Audience.
Chatfuel has many features that can help you engage your audience such as live chat, surveys, polls and quizzes. These features are easy to set up and customize according to your needs.
Welcome to Chatfuel! A no-code chatbot builder. A chatbot is a software that can talk with users automatically in a humanlike, conversational style. Chatfuel bots can be connected to Facebook and Instagram.
8. Acquire.io
Acquire.io is a small company with a big vision – to build the next generation of tools for marketers and businesses. We’re passionate about helping businesses grow their audience, acquire customers, and make more money.
Our mission is to make it easy for you to find new customers, keep them coming back, and increase your revenue. Because we know that businesses need to grow, but they also need to do it in a way that’s sustainable.
We’re located on the waterfront in Sydney’s bustling Barangaroo precinct, where our team of experienced marketers and developers work side-by-side with clients on everything from one-off projects to long-term strategic partnerships.
Features
Acquire.io is a powerful and flexible real-time chatbot builder that can be used for a variety of purposes, including customer service, lead generation, eCommerce and more.
Acquire.io. Features:
Easy Setup – Set up your chatbot in minutes with our easy setup wizard. No coding required!
Unlimited Chats – Create unlimited chats with your customers, all in one place.
Real-Time Notifications – Get real-time notifications when someone messages your bot on Facebook Messenger or Slack.
Multiple Chats – Create multiple chats with different bots to handle specific queries from your customers.
Pros
Acquire.io. Pros
Acquire.io is a super simple way to get paid for doing what you love.
It’s free to sign up, and you can start earning money right away with our $5 Challenge!
You can earn money by completing offers, surveys, watching videos and much more!
We have a huge selection of offers that are always updating, so there will never be a shortage of things to do on Acquire.io.
There are no limits to how much you can earn from this site! You can cash out at any time and request your payment via PayPal or Payoneer (if eligible).
ACQUIRE.IO IS A CUSTOMER COMMUNICATION PLATFORM. IT HELPS YOU TO CONNECT WITH THE CUSTOMERS IN REAL-TIME.
9. Podium
Podium is a web-based presentation tool for Chrome. With Podium, you can easily create interactive presentations that work on any device with a browser.
Podium uses HTML5 and CSS3 to create beautiful presentations that look great wherever they render. Presentations are responsive and adapt to different screen sizes, meaning that your audience can use their devices comfortably without having to zoom in or out of slides.
The podium is a platform used to raise something to a short distance above its surroundings. It derives from the Greek πόδι, foot, and οὐράνος, standing surface.
In American English, a podium is a platform used to raise something to a short distance above its surrounding area. In British English, the term may also refer to the lectern at which speakers stand when addressing an audience or when making announcements.
A boxing ring has been called a “podium” in U.S. English since at least 1871.[1] The use of podium in this sense was made popular by sporting events such as boxing matches, musical performances, speeches and lectures.
Features
Podium Features
Fully responsive layout that can be viewed on any device, including mobile phones and tablets.
Podium uses the popular WPBakery Visual Composer page builder to build your webpage easily. You can also use a drag and drop editor to create your own events from scratch.
Only the best WordPress plugins are used in Podium and they are all coded with security in mind. You can be assured that you’re not running any risky plugins on your site when you use our themes.
Pros
Podium Pros is a digital marketing agency that helps small businesses and entrepreneurs with their online presence.
We specialize in WordPress development, SEO, social media management, content creation, and email marketing.
We are a team of digital marketing experts that take pride in our work and love to see our clients succeed. Our focus is on providing high-quality services at an affordable price.
Podium Pros is a software company that specializes in developing web-based products that help organizations run their meetings and events more effectively. We provide a powerful, easy-to-use platform for creating and managing events, as well as managing attendees and speakers.
We are looking for a Senior Front End Developer to join our team. Our office is located in downtown San Francisco, CA.
Podium is an all-in-one customer communication and payments platform that combines Webchat, Online Review Generation, SMS (Text) Marketing and Payment Processing from one, easy-to-use inbox.
10. Tidio
Tidio is a new app that lets you find, share and store all your favorite videos.
Tidio is a video discovery app that allows you to discover and watch videos from across the web.
The app is built on top of the Tidio platform which helps publishers monetize their videos and earn revenue from them.
The app currently has over 50k videos available for viewing, including viral memes, funny videos, tv shows, movies and more.
You can watch these videos in full screen or while they continue playing in the background – even on lock screen!
Tidio’s mission is to provide an easy-to-use platform for publishers to make money and grow their audience through video content.
Features
Tidio is a unique platform that enables you to create and run your own online store. It has a wide variety of features that allow you to start selling in no time.
Tidio Features:
Easy to use interface
No programming skills required
Unlimited products, categories and pages
Add images and videos on any product page
Add your affiliate links on any product page
Pros
Tidio Pros are the first ever smart water bottles that keep track of your water intake and help you stay hydrated throughout the day.
They come in four different colors, have a capacity of 350ml, and they’re BPA free.
The Tidio Pros can help you stay hydrated because they let you know when you’ve had enough water. The app will show you how much water you need to drink in order to reach your daily goal.
You can also set reminders and goals for yourself, so if you want to drink more water than usual one day, or less than usual another day, it’s easy to do with Tidio Pros.
The app connects with Apple HealthKit so that it shows up on your dashboard as well as in the Health App itself. It also connects with Google Fit for Android users!
Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more.
11. LiveChat
LiveChat is a live chat software for websites, Facebook page and other social networking services. It provides a way for visitors to communicate directly with your business in real-time through a secure online chat interface.
LiveChat is easy to use. It’s built on the same platform as our award-winning customer service software, so it integrates seamlessly with your website and allows you to manage your chat agents from within the same tool you use to manage your customers.
LiveChat is flexible. The LiveChat widget can be embedded anywhere on your website using just a few lines of code.
Once installed, the widget can be customized in terms of colors and fonts to match the look and feel of your website. The widget also supports multi-language support for all languages that are available in LiveChat’s list of supported languages (currently more than 20).
Features
LiveChat is a live chat tool that allows you to communicate with your customers in real time. It comes with a set of features that allow you to take full advantage of this great opportunity to increase the conversion rate of your website and increase sales.
LiveChat Features:
1-Click Demo Import – Easily import all your demo data, including profiles, tickets, messages, Group Visits, and more!
Live Chat on Mobile – Chat with customers on the go without having to leave the app!
Email Notifications – Get notified when someone leaves a new comment or sends you an email.
Email Attachments – Save customer emails with attachments and view them later at any time.
Customer History – View past conversations with customers so you can see what they talked about previously and when they last visited the site.
Multiple Companies / Agents – Manage multiple companies and agents from one control panel; assign different roles to each agent or company – such as Administrator, Agent or Support Team Member.
Pros
LiveChat is a live chat software that helps you to provide a better customer experience. It’s not only a simple real-time chat, but also provides a variety of features such as Live Chat, In-App Messenger and Live Customer Service.
LiveChat Pros:
– Easy to use (it’s just like Facebook Messenger)
– Super fast live chat support for your website or apps
– Real time visitor monitoring (if someone clicks on your chat button)
– Chat widget – you can have live chat window on any page of your website or app (the same like Facebook messenger)
– Chat widget is mobile friendly – it will work perfectly on any mobile device
Live chat software is a service that allows immediate customer support and information. It works as an instant messenger where your customers can communicate with you in real time. A live chat support has the ability to promptly and conveniently answer customer inquiries that can bump up your website conversion rates.
12. Olark
Olark is a live chat software that allows you to interact with your website visitors as they navigate your website.
Olark is a real-time chat tool that helps businesses engage with their web visitors, increase sales and enhance customer service.
It works by adding a chat box to your website where customers can ask questions and receive answers from your team in real time. The Olark widget can be embedded on any page or blog post, making it easy for people to contact you through live chat, email or phone.
Olark also provides analytics about how visitors are using the widget and which pages they’re on when chatting with you.
These insights give you an edge over competitors because they allow you to see what’s working (and what’s not) on your site before launching a new feature or service.
Features
Olark is a live chat service that helps you understand your customers and provide better service.
With Olark, you can talk to your customers in real-time, see when they’re online, and even share your screen with them.
Olark integrates with over 100 other tools, including Google Analytics, Zendesk and Salesforce. You can also use Olark as a stand-alone tool to answer questions and track customer satisfaction.
Olark Features:
Real-time customer engagement – Talk with visitors on your website to answer questions or solve problems.
Visitor insights – See which visitors are most engaged on your site, where they live and what they bought.
Easy setup – Get up and running in 5 minutes with our simple setup wizard.
Pros
Olark is a live chat software that can be integrated into your website. It allows you to engage with your customers, answer questions and solve problems in real time.
Here are some of the ways Olark helps businesses:
Improve customer service. Get instant feedback from visitors who have questions about your products or services.
Respond quickly to keep them happy and improve customer retention rates.
Grow social media presence. Use Olark’s social media integration to post updates on Facebook and Twitter, schedule posts in advance and respond to comments immediately from within the chat window so you don’t miss out on any engagement opportunities
Collect customer feedback. Ask visitors what they think of your website, products and services so you know what changes need to be made based on their responses
Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more.
13. Pure Chat
Pure Chat is the first ever AI-powered customer engagement platform that allows you to engage with your customers, regardless of the channel they use. With Pure Chat, you can connect with customers on Facebook, Messenger, Twitter and other social networks as well as through email.
Pure Chat’s AI automatically finds relevant messages from your customers and answers them in real time. You can also respond to those messages from your phone or desktop computer.
Underneath the hood, Pure Chat uses machine learning algorithms to improve its accuracy over time.
Our mission is to help businesses grow by connecting them with their customers in new and innovative ways.
Features
Pure Chat features:
Live chat is a new way to engage with your customers. Pure Chat is an innovative and modern live chat software that allows you to connect with your website visitors in real time and in context.
Pure Chat lets you personalize your live chat experience by offering you the ability to customize your live chat widget so it blends seamlessly with your website design and brand.
You can also choose from a wide range of themes and colors, so you can make sure your live chat widget will look good on any device or platform.
Pure Chat offers many useful features that let you engage with your visitors in real time, such as:
– Live visitor tracking: see who’s online and how long they’ve been waiting for answers
– Visitor engagement tools: send automated messages based on their actions (e.g., if they abandon their cart) or their location (e.g., offer them coupons if they’re located nearby)
– Email marketing integration: create email newsletters that include links to contact forms on your site, where people can subscribe to receive emails from you (and eventually convert into leads).
Pros
Pure Chat is a SaaS chat solution that provides businesses with a way to improve customer service. You can use Pure Chat to build a chatbot, or you can integrate with other chat solutions such as Facebook Messenger or Slack.
The software is completely customizable, and it supports multiple languages.
Pros:
Customizable
Support for multiple languages
Integration with popular messaging platforms
Pure Chat is a live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution.
14. SnapEngage
SnapEngage is an easy-to-use chat and live chat software for businesses.
Its mission is to help businesses grow by providing a platform that enables them to engage with their customers.
SnapEngage’s live chat feature makes it easy for companies to talk directly with their visitors, which results in increased sales and customer loyalty.
SnapEngage provides a number of other features, including:
Customers can receive notifications when a new article is published or when someone replies to an article they’ve commented on. This encourages them to keep coming back for more content.
SnapEngage also offers an email marketing tool that lets you send targeted emails based on the content your readers are interested in.
Features
SnapEngage Features
SnapEngage is a powerful tool for creating engaging, customized and personalized experiences for your audience.
Our product features include:
Live Chat: Answer questions and provide support, manage leads and sales, or just be there when your visitors need you.
Surveys: Collect feedback and offer coupons or free trials in exchange for their opinions.
Coupons & Offers: Instantly send discount codes or redeemable promotions to your customers on SnapEngage and your website.
SMS & Voice Notifications: Send text messages or make phone calls to your users directly from the SnapEngage dashboard.
Pros
- Customer Support
SnapEngage is one of the few chat software that provides 24/7 customer support. The company also has a dedicated team of experts who are available to help you with your queries and troubleshoot any issues you might have.
- Easy Integration
SnapEngage can be integrated with any app or website in just a few minutes. It offers an easy step-by-step guide to get started with it, which makes the setup process easier for users who don’t have much experience with chat software.
- Real-Time Monitoring
With SnapEngage, you can monitor everything that’s happening on your website in real time.
You can see when and where people are having trouble navigating your site or downloading files from your website, as well as see how many people are engaging with your brand on social media networks like Facebook, Twitter, Instagram and more!
SnapEngage is a HIPAA compliant live chat solution that caters to businesses across various industry verticals such as travel, hospitality, real estate, health care, insurance, education and more. Key features include SMS-to-chat, a chat portal, custom design and more.
15. Smartsupp
Smartsupp.com is a web-based platform for small business owners to take advantage of the latest technology at affordable pricing.
We are a leading provider of business technology solutions that help companies create, manage and grow their businesses.
We offer the best in class Cloud Solutions for small business such as CRM, Email Marketing, Billing & Accounting, HR & Payroll Management, Sales Tools, Customer Support Software along with Cloud Hosting & Domain Name Registration services.
Our team provides support throughout the entire process from selecting the right solution to implementation and on-going management and maintenance of your business systems.
Features
Smartsupp Features
Smartsupp is a complete solution that helps you find the best suppliers, manage your orders and keep track of your inventory.
Here are some of the features:
- Order Management:
– View all the orders made by your customers in one place.
– Filter the products by category, supplier and order status by using various filters available on the left side of the screen. You can also use search bar to quickly filter products and display them in grid format.
- Product Management:
– Create new products (simple as adding name, price and description), update existing ones or delete unused ones with just a few clicks.
– Add images to each product with our image uploading tools or use images from any public domain site like Google Images, Flickr etc… As many images as you want can be added to each product without any limitations on size or type!
Pros
Smartsupp is a home security company that provides you with the best value in the marketplace. We provide security systems that are easy to use, affordable and reliable.
We have a huge selection of products that are designed to meet your needs, whether you’re looking for an indoor or outdoor camera or a wireless system. Our team of experts can help you choose the best option for your home and family.
Smartsupp Pros
– Best Value in the Marketplace
– Easy to Use
– Affordable
– Reliable
Smartsupp is your online shopping assistant. It combines live chat, chatbots & video recordings to save your time and help you turn visitors into customers.
16. Zendesk Chat
This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Together, they cited information from 5 references
Zendesk Chat is a customer service platform that’s designed to help you handle incoming inquiries from customers.
It has several tools that make it easy to provide high quality customer service, from live chat and phone support to email and social media. You can use Zendesk Chat to manage your chats, calls and emails in one place.
Zendesk Chat Features
You can access Zendesk Chat through your web browser or the mobile app. The program supports multiple languages, so you can communicate with customers who speak different languages.
It also includes a feature called “visitor records,” which lets you track visitors by IP address or referrer URL.
If a visitor clicks on an ad that leads them to your website, you can see how long they stayed on the site and which pages they viewed before contacting you through Zendesk Chat.
This feature helps you determine how effective your marketing strategies are at bringing customers into your business.[1]
Zendesk Chat Pricing
There are two different pricing plans available through Zendes
Features
Zendesk Chat is a fully customizable chat widget that can be embedded into any website. It’s an easy way to engage with customers and help them find answers to their questions.
Zendesk Chat Features:
Team Chat – Chat with your team using Zendesk Chat’s built-in desktop app. Get notifications when other members of your team are online, and start a conversation by clicking their name in the list of online users.
Channels – Create separate channels for different topics or types of conversations, so you can easily find what you’re looking for and quickly move between topics without having to scroll through everything.
Message History – See a full history of all messages between you and other users in one place, whether it’s a support ticket or direct message (DM).
Pros
Zendesk Chat Pros
Zendesk is a popular customer service software that helps companies manage their day-to-day operations, including chats and tickets.
It’s available as a free trial, but if you want to use it with more than 10 agents or more than 50 tickets per month, there are paid plans starting at $29 per month.
Pros:
Easy to Use The program is very user-friendly and has an intuitive interface that makes it easy for anyone to jump in and begin using it.
Great Help Documentation Zendesk has extensive documentation online that can answer most questions about how to use the software.
This is especially helpful for new users who might not be familiar with customer service software in general or Zendesk in particular.
Excellent Reporting Features Zendesk offers several different ways for you to track the performance of your chat agents, including detailed metrics about how long chats last and what topics are most frequently discussed over chat sessions.
Zendesk Messaging. Formerly known as Zendesk Chat, Zendesk Messaging enables your team to engage with customers in live chats with full conversation histories available at all times. Accessible through the Zendesk Suite, messaging helps you create and deliver rich conversations across your web, mobile or social apps.
17. Zoho Desk
Zoho Desk is a business management platform for small and medium businesses. With Zoho Desk, you can create an online customer portal, manage customer support tickets and chat, sell products and services, and more.
Zoho Desk includes the following features:
Customer support – Zoho Desk allows you to create a ticketing system for your customers with an easy-to-use interface that’s accessible from any device. You can also track all of your support requests in one place.
Chat – Chat with your customers while they’re on your website or app so they can get answers immediately. If a live chat isn’t possible, use Zoho Desk’s email or SMS messaging to respond to them at a later time.
Product management – Create products in seconds and set up multiple payment gateways so that you can process payments quickly and easily.
Analytics – Keep track of your sales performance with real-time analytics on your store’s performance so you know how to improve it over time.
Features
Zoho Desk Features
Zoho Desk is an integrated cloud-based CRM, email marketing and customer support software. It comes with a free 30-day trial, so you can test out its features before you decide to purchase it.
The software has several features that make it a great option for small businesses looking for a CRM and email marketing platform.
Here are some of Zoho Desk’s most notable features:
Integration with Google Apps
Google Integration
Email Marketing
Customer Support
Pros
Zoho Desk Pros
Zoho Desk is a complete solution for managing your work force. With Zoho Desk, you can manage your employees and convert them into productive assets for your business.
Here are some of the features that make Zoho Desk stand out from the crowd:
Employee Scheduling: Schedule your employees according to their availability. You can also assign tasks and projects to them.
This helps you plan better and save time on scheduling meetings and calls.
Employee Time Tracking: Track the time spent by each employee on various tasks and projects. This helps you keep track of their productivity levels, which helps you improve their work quality and efficiency over time.
Employee Payment Management: Pay your employees through Zoho Desk by bank transfer or direct deposit into their bank accounts after they have completed their tasks or projects. You can also issue them virtual cards so they can purchase things online with ease whenever required.
Zoho Desk is web-based help desk software that gives you the ability to manage your customer support activities efficiently. Zoho Desk allows you to assign, track and set up alerts on help desk tickets easily. You can customize Zoho Desk for your business and ensure satisfaction in your customer support experience.
18. LivePerson
LivePerson is a global enterprise technology company that provides marketing automation and live chat software solutions to companies in a variety of industries.
The company was founded in 1999 by CEO Robert LoCascio, who had previously worked at AT&T. It is headquartered in New York City and has offices in the United States, Europe and India.[1]
On October 15, 2011 LivePerson acquired ULiveWorld Inc., an enterprise live chat software company based out of Chillicothe (OH).
ULiveWorld was founded by Brad Wiskirchen and Ryan Hahley. The acquisition of ULiveWorld by LivePerson gave LivePerson access to their system called “Ulive” which allowed users to create private messaging conversations with customers through their websites or mobile apps.[2]
In December 2012 LivePerson announced they would acquire BlueVoda (BlueVoda) for $30 million.[3] BlueVoda’s technology allows businesses to manage multiple social media accounts from one web interface.[4]
Features
LivePerson is a customer service software platform that connects you with your customers in real time. The platform includes live chat and phone support, so you can be sure to answer every inquiry quickly and efficiently.
LivePerson is cloud-based, so it’s easy to set up and use. You can choose from a variety of pricing plans based on the number of agents you need and the features you want to use.
LivePerson features include:
Live chat: Customers can connect with your team via live chat 24/7 in real time. You can also provide them with additional information or send them to a landing page where they can fill out a form or purchase directly on your site.
Email support: LivePerson sends an email automatically when someone sends a message through the platform. It shows you who sent it and what they said so you can respond faster than if you had to check in manually.
Pros
- LivePerson is a global company with offices around the world, including New York City, London, Sydney, Tel Aviv and Singapore.
- We have more than 4,000 employees in 40 offices, so you’ll always find someone who speaks your language to help you out.
- Our support team is available 24/7 via live chat or phone to answer any questions you may have about our products and services.
- LivePerson’s flexible pricing plans are designed to meet the needs of businesses of all sizes and budgets.
LivePerson is a cloud-based conversational platform that helps businesses improve customer relationships through real-time, intelligent engagement. Brands can use the omnichannel workspace to engage with customers at scale. It also helps benchmark, track and optimize sales, marketing and customer service KPIs.
19. Chaport
Chaport is a small village and parish in Herefordshire, England. It is situated on the A465 road between Hereford and Ross-on-Wye, near the Welsh border.
The population at the 2011 Census was estimated to be less than 50.
History
The village is mentioned in Domesday Book as Chapelei, meaning Chapel or Church of St Mary.
The name comes from an ancient chapel that once stood about 1 mile north-east of the village centre by a ford across the River Frome. Chaport became known as “Chapel Ford” before later becoming known as “Chaport”.
The first record of a church at Chaport dates from 1234 when its vicarage was endowed by Walter de Clifford, lord of Clifford Castle and lord of the manor of Goodrich. In 1546 it was recorded that there were only two families living in the village and its surroundings were covered with woods and forests.
A survey taken after the Civil War showed that there were still only three houses occupied by freeholders in Chaport (three more were occupied by leaseholders)and there were no cottagers or servants employed by these people.[2]
Features
Chaport Features
Chaport is a leading provider of innovative business solutions that empower companies to be more productive and profitable.
Chaport offers these solutions through its award-winning software applications, online services and professional services.
Our solutions are designed with the customer in mind. We provide businesses with industry-leading solutions that increase productivity and profitability, while reducing expenses and risks associated with operating an enterprise.
Our products include:
Accounting Software Solutions – Chaport is a leader in providing accounting software solutions for small businesses, including bookkeeping, payroll services, personal financial management and tax preparation solutions. Our products can be accessed online or through our mobile app.
Pros
Chaport Pros is a website that provides information on how to grow your business through the use of social media.
We provide tips and tricks on how to market your business through social media, so that you can increase sales, brand awareness, and customer loyalty.
Our blog has been featured in various publications including The Huffington Post, Inc Magazine, Social Media Examiner and more.
We strive to deliver quality content that will help you grow your business through the use of social media.
Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service.
What is Live Chat Software?
Live chat software is the latest craze in the e-commerce world. It’s a great way to increase customer satisfaction and improve your sales.
However, there are many live chat software providers out there and it may be difficult to choose one that suits your needs. To help you out, we’ve reviewed some of the most popular live chat software tools on the market so you can find the one that fits your business best.
How Does Live Chat Software Work?
Live chat software allows you to communicate with visitors on your website without leaving the page they’re currently viewing.
This way, you can answer questions or address concerns right away without having to wait for an email response.
It also gives customers a quicker way to contact customer service representatives who are standing by 24 hours a day*.
What Can I Do With Live Chat Software?
How Do You Use Live Chat Software?
Live Chat is a great way to interact with your customers and to provide them with the service they deserve. However, many businesses still don’t know how to use Live Chat software.
Live Chat software is one of the most effective ways to improve customer service and sales. It allows you to communicate directly with your customers and answer their questions in real time.
But how do you use live chat software? Here are some tips:
1.Use a professional message template for all chats.
2.Use live chat as an opportunity for follow-up after a sale or when someone has submitted a form on your website, or filled out an online form.
You can thank them for their business, send them a receipt or confirmation email, and then ask if there’s anything else they need help with at that time.
3.Use live chat as another form of social media engagement; share interesting insights and information from your company that your customers might find interesting (don’t overdo this though!).
What Should You Look For in Live Chat Software?
Live chat software is a great way to interact with your customers. It’s easy and affordable, giving you the opportunity to greet people who are on your site and take care of their concerns in real time. When it comes to live chat software, there are many options available. What should you look for in live chat software?
Support for Multiple Languages
One of the most important features of live chat software is that it supports multiple languages.
This ensures that you can communicate with your customers no matter what language they speak. If you want to be able to communicate with people from all over the world, then it’s important that your live chat system supports multiple languages.
Mobile Device Support
Today, many people use their mobile devices when they’re browsing websites.
If a visitor has a question while they’re looking at your site on their phone or tablet, then they may not want to wait until they get back home before getting an answer.
Live chat software that offers mobile device support allows customers to contact you directly from their mobile device without having to download an app first.
Easy Installation Process
If you want to install the live chat software yourself or have someone else install it for you, then it needs to have an easy installation process so
1. Live Chat Software Pre-Made Responses
Live chat software can be a powerful tool, especially if you’re using it to increase sales and customer satisfaction.
But sometimes, it’s not just about what you say it’s also about what isn’t said. That’s why many companies are turning to pre-made responses for their live chat software, so that they can have a stock answer ready for common questions and problems.
Pre-Made Responses for Live Chat Software
Pre-made responses for live chat software are a great way to save time when answering questions and dealing with issues from customers.
In fact, some companies find that they spend less time interacting with customers once they start using pre-made responses because they don’t need to type out long answers each time someone asks them something or has an issue they want help with.
Benefits of Live Chat Software Pre-Made Responses
Pre-made responses offer many benefits over typing out long explanations every time someone asks you something or has an issue with your product or service:
2. Live Chat Software Third-party Integrations
Live chat software is an essential part of your online marketing strategy. It allows you to interact with your customers in real time, which can help you increase sales and provide better customer service.
If you’re already using live chat software, then you know how important it is for your business.
But did you know that there are hundreds of third-party integrations available for live chat software? These integrations give you access to new features that can help make your live chat software even more effective and valuable.
Here are some of the most popular third-party integrations available for live chat software:
LiveChat Connect: This integration gives you access to over 1,000 apps within LiveChat’s platform so that you can easily integrate with them without having to code anything yourself.
Some of these apps include Zendesk, Salesforce, MailChimp and many more!
LiveChat Analytics: This integration allows users to see detailed reports on how their chats are performing so they can find any problems they may have before they get out of hand and lead to lost customers or revenue loss.
You’ll be able to see key metrics like average handle time, open rates and much more!
3. Live Chat Software Reporting & Analytics
Live chat software is a great way to communicate with customers and help them find solutions to their problems. But many live chat providers don’t offer the right tools to analyze and improve your chatbot conversations.
Chatbots use data to optimize their interactions, so you need to be able to see how well they are doing. That’s why we created our own analytics dashboard for our live chat software.
We want our customers to know exactly how their live chat software is performing, so they can make improvements based on real-life data rather than assumptions.
We have a number of reports that allow you to see which chats are happening when and who is sending them. You can then use this information to improve your live chat strategy.
For example, you might decide that you need more people working during the lunchtime rush or that the current staff needs more training in order to handle difficult customers better.
4. Live Chat Software Smart Triggers
Live chat software can be a great tool for improving communication between your business and customers. It’s a great way to answer questions, educate potential customers, and help them feel special and valued.
However, with the right tools in place, live chat software can do even more than that. It can actually help you drive more sales by creating smart triggers that engage visitors at the right time.
What Are Smart Triggers?
Smart triggers are rules that trigger an action when certain criteria are met. For example, you could create a rule that says “If a visitor has been on my site for more than 20 minutes without purchasing anything, send him an email thanking him for his interest.”
5. Live Chat Software Multi-Platform Compatibility
A multi-platform live chat software is one that can be used on multiple devices and operating systems. This means that you can use it on your website, Facebook page, mobile app and other marketing platforms. Live Chat Software Multi-Platform Compatibility
Live Chat Software Multi-Platform Compatibility
The good news is that there are many live chat software providers today who offer such a solution. However, not all of them are created equal.
Some may offer multi-platform compatibility while others don’t. Live Chat Software Multi-Platform Compatibility
Live Chat Software Multi-Platform Compatibility
The best thing about a multi-platform live chat solution is that you can use it across multiple platforms and devices.
You could be chatting with customers on your website or Facebook Page while they are browsing through the site or even while they are using your mobile app. Live Chat Software Multi-Platform Compatibility
Live Chat Software Multi-Platform Compatibility
Live Chat Software – Frequently Asked Questions
Q: What is live chat software?
A: Live chat software is the most effective way to communicate with your customers. This can be done by either calling a number or sending an email.
Live chat software allows you to communicate with customers, who are already logged into your website, via text messages and voice calls.
It helps your business to build trust with your customers, as they feel that they are being taken care of.
Q: Can I use live chat software for free?
A: Yes! Most of the times, you can use live chat software for free. However, if you want to use premium features of the software, then you may have to pay a certain amount of money per month or year.
Q: How can I get started with live chat software?
A: You just need to sign up for a plan and start using the service right away! The best part about this service is that it doesn’t require any technical knowledge or expertise in order to set up and use it efficiently.
Best Live Chat Software – Wrap Up
Live chat is the best way to interact with customers and it’s an essential tool for any business.
Live chat software allows you to answer questions, solve problems, and provide customer support all in real time.
The best live chat software will be easy to use, customizable, and have great features such as a helpdesk or knowledge base.
Our favorite live chat software is Olark because it has a ton of useful features and integrates with all the major CRMs and ecommerce platforms, including HubSpot, Shopify, WordPress and more.
If you’re looking for something more basic or less expensive, we recommend Zopim Live Chat or Zendesk Chat.
Both are free options that will allow you to set up a basic chat box on your website so that visitors can get in touch with you directly while they browse your site.
