RingCentral vs Zoom: Best Communications Platform in 2023?

RingCentral and Zoom have both made their name in video conferencing, but they offer different features and capabilities.

RingCentral is known for its cloud-based business phone system, which can be integrated with other apps, while Zoom is a dedicated video conferencing platform.

Both of these products are great options for businesses looking to improve productivity and communication.

What follows is a detailed breakdown of each product’s features, pricing, and customer satisfaction ratings.

 

 

RingCentral vs. Zoom: Overview

RingCentral: RingCentral is an all-in-one communications company that offers unified business phone systems, messaging services, web meetings, and more.

The company was founded in 2003 by three former Cisco executives who wanted to create a better way for people to connect online and over the phone.

RingCentral offers two tiers of service: basic and premium plans. Basic plans start at $15 per month for up to 20 users; premium plans range from $25-$50 per month depending on the number of users you need support for (the higher tier plans come with more features).

There’s also an Enterprise plan that offers custom pricing based on your needs.

What is RingCentral?

RingCentral is a cloud-based communications service that provides businesses with phone and voicemail services, conferencing, call recording, faxing, and mobile apps.

It was founded in 2002 by Lars Leckie and Mike Lazerow, who previously worked together at another startup called Phone.com. Leckie was also one of the founders of Hotwire.com and Expedia.com.

RingCentral was founded in 2002 by Lars Leckie and Mike Lazerow, who previously worked together at another startup called Phone.com. Leckie was also one of the founders of Hotwire.com and Expedia.com.

RingCentral started out as a VoIP (Voice over Internet Protocol) company that provided small businesses with affordable phone services through a cloud-based platform that allowed them to make calls from anywhere there was an Internet connection.

What is Zoom?                

 Zoom is a video conferencing platform that’s widely used by small businesses and individuals. The company was founded in 2011 and has offices in San Francisco, Seattle, London, and New York City.

Zoom has been around for about seven years now. It was founded by Eric Yuan and Eric Feng, who wanted to create a better way to communicate over the internet. The idea was to give people real-time visual feedback when they were speaking on the phone or online with co-workers, family members or friends.

It wasn’t easy back then. There were no smartphones with front-facing cameras or high-speed internet connections that could handle video chat like Skype does today. At first, Zoom relied on the Microsoft Silverlight browser plugin for its software client.

Later it moved to HTML5, which allowed it to be used on most devices including iOS and Android smartphones as well as Macs and PCs running Windows 7 or later operating systems.

Zoom’s software allows users to host meetings with up to 500 participants at once across multiple locations via their computers or mobile devices without having to worry about bandwidth limitations like other services that require an Internet connection.

RingCentral vs Zoom: Pros and Cons      

 RingCentral and Zoom are two of the top video conferencing options for small businesses. Both offer free trials, and both have free plans.

For larger companies, RingCentral’s pricing starts at $19 per user per month, while Zoom’s is $24 per user per month.

Here’s how RingCentral and Zoom compare

RingCentral

Pros

RingCentral is one of the most popular VoIP providers in the world because it offers a premium service at an affordable price. The company was founded by entrepreneurs who were frustrated with their existing phone service and wanted to find a better alternative for themselves and others like them.

It has grown into one of the largest players in the industry, with millions of customers worldwide. RingCentral has been around since 2002, so it has more than 15 years’ worth of experience in providing business communication solutions for SMBs.

The company offers more than 100 integrations with other services, including Salesforce, Zendesk and HubSpot. It also provides a full suite of apps that allow users to manage calls from their mobile devices or desktop computers.

Cons

RingCentral offers several different plans depending on your needs, but some users have complained about its lack of flexibility when it comes.

RingCentral vs Zoom Comparison

 RingCentral and Zoom are two very similar cloud-based communications platforms that allow users to make and receive calls, video chat and collaborate with colleagues from anywhere in the world. They both offer features such as VoIP calling, screen sharing, group calls and more.

But how do they compare? Which one is better? Here we’ll go over the key differences between RingCentral and Zoom so you can decide if either is right for your business or organization.

RingCentral vs Zoom The Basics

Both RingCentral and Zoom offer versions of their services with varying levels of functionality and pricing options. In this section we’ll go over some of their key features and pricing plans so you can get a better idea of what they have to offer.

Features & Pricing

RingCentral offers three different versions of its service: Standard (free), Pro ($8 per user per month) and Enterprise ($12 per user per month). The Standard version includes free cloud phone numbers (U.S., Canada & U.K.), instant messaging, call transfers, call logs, voicemail-to-text transcription, faxing capabilities and more but no mobile apps or desktop software are included with this plan (full details here).

1. Video Conferencing Call Quality         

 Video conferencing is a great way to bring people together. It’s also a great way to lose your shirt, if you don’t have the right equipment. Here are some tips for improving your video conferencing call quality:

Use an HD camera and microphone. By using better hardware, you can improve the picture and sound quality of your meetings.

If you’re on a budget, start with the Logitech HD Pro Webcam C920. The 720p resolution will provide clear images and the wide-angle lens gives everyone in the room a chance to be seen clearly. The built-in microphone is noise-canceling so that only people in front of the camera will be heard clearly.

Turn off all other applications or services that might affect your call quality. You don’t want to end up with choppy audio or poor video quality because another program is running in the background.

Test different locations for your meetings before settling on one for regular use. You may find that some rooms work better than others, depending on how much traffic there is at work or home and whether you have interference from other devices such as cell phones and radios.

Winner Zoom

 As a video conferencing platform, Zoom has many of the same features as Skype for Business, but it also has some unique advantages that make it the clear winner for business users.

We tested Zoom for both audio and video quality, and found that it performed very well in both categories. In our tests, we found that Zoom had clear audio even on noisy connections.

It also supports high-quality video at up to 1080p resolution with 60fps frame rate. This means that you can use Zoom to have a good-quality video call even if you have a slow internet connection or if your computer is old and outdated.

Zoom also offers several features that can be useful in a business environment. For example, it lets you share your screen during a call so that others can see what you’re looking at, or let them take over your keyboard and mouse so they can help you with something on your screen.

You can also use Zoom’s screen sharing feature to share documents and presentations during meetings without having to send around files or emails first.

 2. Scheduled Meetings

 Here is a list of the best practices for scheduled meetings

Schedule meetings in advance. It’s okay to reschedule or cancel a meeting if necessary, but it’s much better to get it out of the way.

Include “Agenda” in the subject line. Include the date and time of the meeting in the subject line. Use an agenda to list the topics you want to cover and make sure everyone leaves with notes about what was discussed at each meeting.

Send an agenda ahead of time. Schedule your meeting when everyone will be available, then send an agenda at least 24 hours before the event so people can review it beforehand.

The agenda should include all pertinent information, including any documents you want people to review before they meet with you, such as new policies or procedures.

 In the scheduling screen, you can schedule meetings by date and time, with advanced options to set a recurring meeting or one that repeats weekly or monthly. You can also schedule meetings by resource, so it’s easy to see who can be involved in a meeting.

To schedule a meeting:

• Click Schedule in the top menu bar.
• The Schedule tab opens, where you can choose from three types of scheduling options: Scheduling by Resource, Scheduling by Date/Time and Scheduling by Meeting Type. Click on your preferred option to get started.

Winner: RingCentral

 Scheduled meetings are a feature in RingCentral that allow you to set up meetings that automatically call and connect all the participants. This means no more waiting for people to join the conference call or having to schedule follow-up calls if you didn’t get to everyone in the first meeting.

RingCentral’s scheduled meetings are easy to use and make planning your next meeting easier than ever. They’re perfect for business owners who want to save time and stay organized without being tied down by their phones.

RingCentral offers a variety of features that help you run your business more efficiently:

Automated meetings: Schedule meetings with one click, or let RingCentral take care of the details for you by setting up automated meetings based on time zones and availability.

Customizable dialing options: Choose from multiple dialing options (single line, multiple lines, toll free numbers) so you can always reach your customers wherever they are.

Call forwarding: Forward calls from any phone number directly into any Ring Central account for complete integration between your office phone system and your mobile devices.

 3. Collaboration During Video Meetings                              

 Video meetings are becoming more popular, and for good reason. They’re convenient, cost-effective and can help with team collaboration.

But there’s one problem with video meetings: They’re not as productive as they could be.

Video meetings often lack effective collaboration tools, which can make them cumbersome to use. This leads to frustration and wasted time.

To make your video meetings more productive, consider adding these five collaboration tools to your next video conference:

1) A whiteboard or drawing pad: If you’re collaborating on a project or an idea, use a whiteboard to brainstorm together. This will help keep all participants involved in the discussion throughout the meeting.

You can also use a drawing pad if you want to take notes during the meeting; this will help you gather ideas and keep everyone engaged in the conversation at the same time.

2) A shared document or spreadsheet: Use this tool if you want to collaborate on documents during your meeting. For example, if someone has a document with steps for completing a project, he can share it with other participants during the meeting so that everyone can see what needs to be done next and how each step fits into the bigger picture of completing the project successfully.

A. Zoom Collaboration Features 

Zoom’s collaboration features are some of the best in the market. Here are some of my favorites

Screen sharing: You can share your screen with others and they can see what you’re doing on your computer. This is a great way to show someone a problem you’re having or to give them step-by-step instructions.

Audio call recording: The ability to record an audio call is a huge plus for Zoom users. It’s easy to record all or part of a meeting, so you can always refer back to it later on.

Whiteboard: If you want to draw something on your screen or add notes during a meeting, this feature makes it possible. You just need to activate it first before starting a session.

Mobile access: You can use mobile apps from any device with an internet connection. This means that you don’t have to be sitting at your desk in order to participate in meetings and conferences using Zoom!

Cloud recording: Did you know that all meetings saved on Zoom’s servers are available for download? This means that if someone else wants access

 B. RingCentral Collaboration Features  

 RingCentral is a cloud-based business communications solution that offers you a variety of ways to collaborate with your team members. You can use tools like video conferencing, screen sharing, whiteboarding and chat. RingCentral also offers a full suite of customizable applications such as CRM, contact center, eSignature and more.

Collaboration During Video Meetings

RingCentral’s video conferencing feature allows you to have high-quality audio and video calls with your colleagues around the globe. It supports up to 30 participants at once and includes features like:

Screen sharing – You can share files or screens with your teammates during meetings using this feature. This feature allows you to easily share information from your PC or Mac computer during meetings without having to print documents or take photos of screens for later use.

You can also share PowerPoint presentations with other participants by uploading them directly into RingCentral’s online meeting room before starting the call.

Whiteboarding – You can use this feature to draw on your screen during meetings as well as share notes with other participants through an application called WebEx Messenger which is built into RingCentral’s interface.

Winner: RingCentral     

 RingCentral is a full-featured video collaboration solution for business. It allows you to connect with team members over the internet, enabling real-time communication and collaboration.

RingCentral offers both cloud-based and on-premise solutions. The cloud-based version gives you unlimited calling, but you have limited storage space. The on-premise version gives you more storage space, but doesn’t offer as many features.

RingCentral’s pricing structure is based on the number of employees using the service, not on how many people are on a call at once. This makes it easy to keep track of your company’s usage without having to calculate how many people will be in a meeting at any given time.

RingCentral also provides free trials so you can try out its services before making a purchase decision.

 RingCentral is the winner in this category. It offers a full range of collaboration tools, including screen sharing and whiteboarding.

The only real drawback to RingCentral is that it’s not free. The basic plan starts at $15 per month for up to 10 users, but it also offers affordable plans for small businesses of any size.

4. Recording Features (Including Screen Sharing)             

 This is a list of all the recording features that are available in the Record tab:

Screen Sharing

You can share your screen with the host, which allows the host to see what you’re seeing on your computer. This is useful when demonstrating how to use a software package or website, or when showing off an interesting feature of your computer.

Record Audio

If you want to record audio as well as video, then tick this box. If you don’t want to record audio, then leave it unticked. The default setting is ‘record audio’.

Record Timestamp

The timestamp displays at the bottom right corner of each video during recording (see below). You can change its format by clicking on it and choosing from one of the options that appear in a drop-down menu (see below).

When watching a recording through Screen Sharing, if you click on the timestamp, it will take you to that point in the recording session when this time was recorded.

 Winner Zoom  

 Zoom is the best video conferencing service for businesses. One of its key advantages over other services is that it lets you record any meeting and screen share with attendees. Zoom also has a lot of other great features, such as the ability to customize your screen with notes, polls, etc., and screen sharing with multiple people at once.

Zoom’s recording feature is one of its most valuable assets. It lets you record every meeting so that you can replay them later if necessary (or just for fun).

This feature is especially useful for training purposes: You can create a video recording of your training session so that trainees can review it later and ask questions if they’re confused about anything during their first go round.

Zoom’s screen sharing feature is another great benefit that helps make this platform stand out from the crowd.

If you want to show someone else what you’re working on right now, you can do so by opening up your computer’s display on their computer and showing them exactly what you’re doing no need to type things out or describe what’s happening on your screen in detail while they try to follow along in real time!

Overall, Zoom has a lot going for it when it comes to video conferencing services. If you’re looking

5. Number of Integrations                          

 The number of integrations that a marketing automation platform has is an important consideration. It’s not just about how many there are, but also what type of integrations exist.

Some platforms have different types of integrations available some built-in and some third-party. For example, HubSpot has more than 100 built-in integrations and hundreds more third-party ones.

If you want to integrate with Salesforce, HubSpot is the only tool with an integration, so it may not work for you if you need another CRM like Zendesk or Salesforce itself.

The number of integrations also varies by industry. For example, HubSpot’s marketing automation platform is designed for B2B companies but doesn’t offer any integrations specifically for B2C businesses.

Winner: Zoom                  

 Zoom is one of the most popular video conferencing tools out there, and for good reason. It’s easy to use, offers a ton of features and integrations, and it’s available on all platforms.

The company has more than 200 integrations with other apps including Slack, Trello, Google Hangouts and Salesforce. Those integrations allow you to do things like share videos through Slack or automatically add meeting attendees from your calendar into Zoom meetings.

Zoom also offers a variety of enterprise-grade security options to keep your video calls private and secure. Your meetings can be encrypted with SSL/TLS encryption or sent over secure socket layer (SSL) VPN connections. You can also set up two-factor authentication (2FA) using an app or SMS text message.

 6. Compatibility              

 Compatibility is a measure of how well two people get along, or how well they can work together. Compatibility between people can be a good thing, or it can be bad.

Compatibility is often thought to be a matter of personality and character traits. If you are an outgoing person who likes to take risks and loves having fun, you may find that you have lots in common with other outgoing people who love having fun.

On the other hand, if you are an introvert who likes to spend time alone reading books, you may find that you have more in common with other introverts who also like reading books than with extroverts who are always looking for new experiences.

However, compatibility also has to do with shared interests, beliefs and values. For example, if both partners believe in God and value education and family life above everything else in life, then they may have a great deal of compatibility despite their differing personalities or interests.

 Winner: RingCentral     

 RingCentral vs Grasshopper

RingCentral is a great option if you want to be able to make calls and texts from your computer, tablet or smartphone. The service also offers a good selection of features, including video calling and conferencing, and it’s easy to set up and use.

Grasshopper is limited to mobile devices only unless you upgrade to the $15/month Pro plan, which lets you use your computer as well. However, it does have some advantages over RingCentral, including better call quality and unlimited extensions.

Get More Features With RingCentral

If you’re looking for an all-in-one solution that provides a wide range of services at a reasonable price, RingCentral is the obvious choice. It offers excellent call quality, conference calls and conferencing capabilities all of which Grasshopper lacks in its free version.

You can also get free faxing with RingCentral if you sign up for its $19/month Business Essentials plan or higher (there are no faxing options with Grasshopper).

 7. Analytics Features     

 Analytics is a tool that allows you to see how your store is performing. This can help you to make decisions about things like pricing, promotions and product recommendations.

In this article we will be looking at some of the key features of analytics and how they can help you improve your store.

Key features of analytics:

1) Visitor information – this includes things like where the visitors come from, what pages they visit and how long they stay on each page. This helps us understand what content is popular with our customers and what areas of our site need improvement.

2) Ecommerce data – this provides information on sales and profits, which helps us understand if our marketing efforts are successful or not. It also shows us what products are selling well and those that aren’t doing so well, giving us an idea of where we should focus our efforts when marketing our products online in future campaigns.

Winner: Zoom                  

 Zoom is the winner in this category. Zoom has a feature set that’s very similar to Google Hangouts and Skype, but it also includes an interactive whiteboard that makes it ideal for collaborative meetings.

Zoom has a lot of great features, but I’m most impressed with the ability to share your screen and collaborate in real time using a virtual whiteboard. It’s an intuitive feature that allows multiple people on different devices to simultaneously annotate the same document or presentation.

This feature is especially useful for remote meetings where you’re working with clients or internal teams who are located in different parts of the world. You can share your screen with everyone involved in the meeting and everyone can see what’s happening on each device at once. This makes it easy for everyone to not only see what’s happening, but also participate by adding their thoughts directly into the conversation.

 8. User Experience         

 User Experience (UX) is a term that has grown in popularity over the past few years. It refers to how someone feels when interacting with a product, system or service.

The term was first used by Don Norman in 1993, who described it as “the experience that results when a person uses a product, system or service.” He went on to explain that “it encompasses all aspects of the end-user’s interaction with the company, its services and its products.”

User experience encompasses many different elements of design:

usability – how easy something is to use;

visual design – how it looks;

interaction design – how things work together; and

emotional design – whether people like using it or not.

Winner: Zoom And RingCentral                

 Zoom and RingCentral are both great solutions for business communication. They offer a full range of features, including conferencing, managing calls, and recording conversations.

Zoom has an easier-to-use interface with more customization options. You can change the color schemes, add your own logo to the screen background, and add your team’s name to the title bar. Zoom also offers more call recording options than RingCentral does.

RingCentral lets you record all calls with one click and has a number of helpful features, such as call forwarding and email notifications when someone leaves VoIP message in your inbox.

User experience is the most important factor when choosing between these two software solutions because it dictates how easy it is for you to use them day after day. Both Zoom and RingCentral have intuitive interfaces and simple navigation so that you can get up to speed quickly with just a few clicks of the mouse or taps on your touchscreen device

   9. Pricing Plans

Pricing plans allow you to define the various subscription tiers based on number of users, features and more. You can also create custom pricing plans that are not part of the standard set up.

Standard Pricing Plans

The following table shows a complete list of standard pricing plan types:

Pricing Plan Description

Free A free tier for your app which provides basic functionality. This is often used as a trial or lite version of the app.

Freemium A free tier for your app with additional paid features available for purchase. These paid features can be bundled together for a discount.

Premium A paid version of your app with all features unlocked by default. This could also be used to bundle additional services or subscriptions into one package.

Winner: RingCentral And Zoom                

 RingCentral and Zoom have the most flexible pricing plans. RingCentral charges $15 per user per month, but you can also choose to pay $10 per user for the first 10 users, then $5 for each additional user beyond that. The company also offers a free plan with limited features (up to three users).

Zoom’s pricing is similar. Its standard plan costs $15 per user per month but includes up to 30 minutes of video conferencing each month as long as you have fewer than 100 participants in one meeting.

If you need more minutes or more participants, they cost extra; there’s also a free plan with limited features (up to two participants).

The other contenders all charge between $5 and $15 per month per user, depending on the number of seats they offer (or whether they charge by seat or by user).

RingCentral or Zoom – Who Wins?        

RingCentral and Zoom are two of the most popular options for home offices, so it’s natural to want to know which one is right for you.

Here’s a quick overview of each service, including their strengths and weaknesses.

RingCentral

The RingCentral Pro package includes all the features you need for a small business, including virtual receptionist support, mobile apps and call recording.

The basic plan starts at $19 per user per month, but it only includes up to 25 minutes of calls per month and no conference calling or voicemail transcription.

You can also add on additional features like fax or data storage if necessary. RingCentral offers great customer support and plenty of add-ons that may be useful depending on your needs.

However, it doesn’t offer many features beyond basic call handling there’s no video conferencing or screen sharing included with the basic plan.

Zoom

Zoom offers two different plans: Standard ($29/month) and Premium ($35/month). Both plans include unlimited calls within the U.S., Canada, Puerto Rico and Guam.